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research article

Airline customers connection time preferences in domestic U.S. markets

Herring, Jordan
•
Lurkin, Virginie
•
Garrow, Laurie
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2019
Journal of Air Transport Management

Within the United States, there have been evolving perceptions on the benefits and disadvantages of using peaked flight schedules. Arguments in favor of using peaked schedules have centered on a traditional assumption that consumers prefer itineraries with the shortest connection. However, prior work based on stated preference survey data has suggested that consumers avoid itineraries with the shortest possible (or minimum) connection times, and prefer those that add in an additional buffer of up to 15 min. In this study, we use a revealed preference dataset based on ticketing data from major U.S. carriers and find that, on average, consumers prefer itineraries that add in an additional buffer time of up to 25 min. Consumer preferences for buffer times beyond 25 min are less clear, with the exception of markets that are less than 600 miles apart, in which we see consumers are more sensitive to longer buffer times (and by extension, longer connection times). Our results can be used to help inform depeaking decisions within U.S. markets.

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Type
research article
DOI
10.1016/j.jairtraman.2019.101688
Author(s)
Herring, Jordan
Lurkin, Virginie
Garrow, Laurie
Clarke, John-Paul
Bierlaire, Michel  
Date Issued

2019

Published in
Journal of Air Transport Management
Volume

79

Article Number

101688

Subjects

Air travel behavior

•

Itinerary choice

•

Multinomial logit

•

Connection time preference

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
TRANSP-OR  
Available on Infoscience
April 2, 2020
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/167833
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