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conference paper

Service Systems and Value Modeling from an Appreciative System Perspective

Regev, Gil  
•
Hayard, Olivier
•
Wegmann, Alain  
2011
Exploring Services Science
Second International Conference on Exploring Services Sciences

Since its inception Service Science has created a substantial body of knowledge about services and their provision. Most notably, the concept of Service System was defined in order to describe the co-creation of value by the service provider and customer. We introduce the concept of Appreciative System defined by Vickers in the study of the way individuals and organizations apprehend and act on their environment. We show how the appreciative system concept can be applied to a service system model with the SEAM enterprise architecture method.

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Type
conference paper
DOI
10.1007/978-3-642-21547-6_12
Web of Science ID

WOS:000302191700012

Author(s)
Regev, Gil  
Hayard, Olivier
Wegmann, Alain  
Date Issued

2011

Publisher

Springer-Verlag New York, Ms Ingrid Cunningham, 175 Fifth Ave, New York, Ny 10010 Usa

Published in
Exploring Services Science
ISBN of the book

978-3-642-21546-9

Series title/Series vol.

Lecture Notes in Business Information Processing; 82

Start page

146

End page

157

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
LAMS  
Event nameEvent placeEvent date
Second International Conference on Exploring Services Sciences

Geneva Switzerland

16-18 February 2011

Available on Infoscience
March 1, 2011
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/64942
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