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conference paper

Eye-Tracking Product Recommenders' Usage

Castagnos, Sylvain
•
Jones, Nicolas  
•
Pu Faltings, Pearl  
2010
Proceedings of the 4th ACM Conference on Recommender Systems
4th ACM Conference on Recommender Systems

Recommender systems have emerged as an effective decision tool to help users more easily and quickly find products that they prefer, especially in e-commerce environments. However, few studies have tried to understand how this technology has influenced the way users search for products and make purchase decisions. Our current research aims at examining the impact of recommenders by understanding how recommendation tools integrate the classical economic schemes and how they modify product search patterns. We report our work in employing an eye tracking system and collecting users' interaction behaviors as they browsed and selected products to buy from an online product retail website offering over 3,500 items. This in-depth user study has enabled us to collect over 48,000 fixation data points and 7,720 areas of interest from eighteen users, each spending more than one hour on our site. Our study shows that while users still use traditional product search tools to examine alternatives, recommenders definitely provide users with new opportunities in their decision process. More specifically, users actively click and gaze at products recommended to them, up to 40% of the time. In addition, recommendation areas are highly attractive, drawing users to add 50% more items to their baskets as a traditional tool does. Observing that users consult the recommendation area more as they are close to the end of their search process, it seems that recommenders enhance users' decision confidence by satisfying their need for diversity. Based on these results, we derive several interaction design guidelines that can significantly improve users' satisfaction and perception of product recommenders.

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Type
conference paper
DOI
10.1145/1864708.1864717
Author(s)
Castagnos, Sylvain
Jones, Nicolas  
Pu Faltings, Pearl  
Date Issued

2010

Publisher

ACM

Publisher place

New York, NY, USA

Published in
Proceedings of the 4th ACM Conference on Recommender Systems
ISBN of the book

978-1-60558-906-0

Start page

29

End page

36

Subjects

Time-dependent Model of Diversity

•

Impact and Evaluation of Recommenders in Practice

•

User Studies

•

Decision Theory

•

Usage Patterns and Attention

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
GR-PU  
Event nameEvent placeEvent date
4th ACM Conference on Recommender Systems

Barcelona, Spain

September 26-30, 2010

Available on Infoscience
September 1, 2010
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/52605
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