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  4. TRACE: A Conceptual Model to Guide the Design of Educational Chatbots
 
conference paper

TRACE: A Conceptual Model to Guide the Design of Educational Chatbots

Farah, Juan Carlos  
•
Spaenlehauer, Basile  
•
Ingram, Sandy  
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2023
Towards a Hybrid, Flexible and Socially Engaged Higher Education
26th International Conference on Interactive Collaborative Learning (ICL2023)

Driven by the rising popularity of chatbots such as ChatGPT, there is a budding line of research proposing guidelines for chatbot design, both in general and specifically for digital education. Nevertheless, few researchers have focused on providing conceptual tools to frame the chatbot design process itself. In this paper, we present a model to guide the design of educational chatbots. Our model aims to structure participatory design sessions in which different stakeholders (educators, developers, and learners) collaborate in the ideation of educational chatbots. To validate our model, we conducted an illustrative study in which 25 software design students took part in a simulated participatory design session. Students were divided into eight groups, assigned the role of one of the different stakeholders, and instructed to use our model. The results of our qualitative analysis suggest that our model helped structure the design process and align the contributions of the various stakeholders.

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Type
conference paper
DOI
10.1007/978-3-031-51979-6_46
Author(s)
Farah, Juan Carlos  
Spaenlehauer, Basile  
Ingram, Sandy  
Lasne, Fanny Kim-Lan
Rodríguez-Triana, María Jesús
Holzer, Adrian
Gillet, Denis  
Date Issued

2023

Publisher

Springer

Publisher place

Cham

Published in
Towards a Hybrid, Flexible and Socially Engaged Higher Education
ISBN of the book

978-3-031-51978-9

978-3-031-51979-6

Total of pages

12

Series title/Series vol.

Lecture Notes in Networks and Systems (LNNS); 899

Volume

1

Start page

442

End page

454

Subjects

educational chatbots

•

participatory design

•

conceptual model

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
REACT  
AVP-E-LEARN  
Event nameEvent placeEvent date
26th International Conference on Interactive Collaborative Learning (ICL2023)

Madrid, Spain

September 26-29, 2023

Available on Infoscience
July 16, 2023
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/199087
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