Repository logo

Infoscience

  • English
  • French
Log In
Logo EPFL, École polytechnique fédérale de Lausanne

Infoscience

  • English
  • French
Log In
  1. Home
  2. Academic and Research Output
  3. Conferences, Workshops, Symposiums, and Seminars
  4. Emotional labor experienced in team-projects: A comparison of engineering and hospitality students
 
conference paper not in proceedings

Emotional labor experienced in team-projects: A comparison of engineering and hospitality students

Kotluk, Nihat  orcid-logo
•
Tormey, Roland  
•
Germanier, Rachel
Show more
September 11, 2023

Team projects are an integral part of the student learning experience. However, emotions can significantly affect student performance during team projects. Students use different emotion regulation strategies, such as surface-acting (emotive dissonance) and deep-acting, to regulate their emotions during team projects. These strategies can result in different ‘emotional labor’ levels, leading to emotional exhaustion, dissonance, and burnout. The level of emotional labor may also vary depending on the discipline and the nature of the work. This study thus investigated if engineering and hospitality students have different levels of emotional labor in team projects. Data were collected using a modified Emotional Labor Survey from 90 engineering and 174 hospitality students in team projects at two European universities. The results showed a statistically significant difference in emotive dissonance between engineering and hospitality students. Engineering students experienced more emotive dissonance than hospitality students, suggesting they may need more support in regulating their emotions during team projects. These findings have important implications for educators. By understanding students’ different emotional labor levels, educators can design interventions to help students regulate their emotions and improve their performance in team projects. Further research is needed to investigate emotional labor in engineering education.

  • Files
  • Details
  • Metrics
Loading...
Thumbnail Image
Name

Article_SEFI_2023_pdf-4.pdf

Type

Postprint

Version

http://purl.org/coar/version/c_ab4af688f83e57aa

Access type

openaccess

License Condition

CC BY-NC-SA

Size

309.18 KB

Format

Adobe PDF

Checksum (MD5)

23ffb06c15d751cece76d2b426920ae1

Logo EPFL, École polytechnique fédérale de Lausanne
  • Contact
  • infoscience@epfl.ch

  • Follow us on Facebook
  • Follow us on Instagram
  • Follow us on LinkedIn
  • Follow us on X
  • Follow us on Youtube
AccessibilityLegal noticePrivacy policyCookie settingsEnd User AgreementGet helpFeedback

Infoscience is a service managed and provided by the Library and IT Services of EPFL. © EPFL, tous droits réservés