Infoscience

Journal article

When citizens become customers, in the wake of BPR hidden dimensions

    Note:

    in: CLAUSEN C. et Koch C. (eds.) The European Journey of Business Process Reengineering -National, Global and Local Shaping of a Commodified Concept

    Reference

    • LEM-ARTICLE-2002-004

    Record created on 2004-09-07, modified on 2016-08-08

Fulltext

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