When citizens become customers, in the wake of BPR hidden dimensions


Published in:
The European Journey of Business Process Reengineering
Year:
2002
Note:
in: CLAUSEN C. et Koch C. (eds.) The European Journey of Business Process Reengineering -National, Global and Local Shaping of a Commodified Concept
Laboratories:




 Record created 2004-09-07, last modified 2018-03-17


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