When conducting workshops with business people, there is a significant risk to become bogged down in the details of the underlying business process rather than seeing the big picture of the value provided by the process to its stakeholders. In this paper, we describe combination of methods that we use in workshops with business people to entice them to be more creative when thinking about new products and services. These techniques range from top-down value modeling to bottom-up business processmodeling. We bring together knowledge and information management in order to understand what information the stakeholders need that provides value to them.
Title
Beyond Activities: Business Process Models from a Knowledge Management Perspective
Published in
Joint Proceedings of the Radar tracks at the 18th International Working Conference on Business Process Modeling, Development and Support (BPMDS), and the 22nd International Working Conference on Evaluation and Modeling Methods for Systems Analysis and Development (EMMSAD), and the 8th International Workshop on Enterprise Modeling and Information Systems Architectures (EMISA)
Series
CEUR Workshop Proceedings, 1859
Pages
81-89
Conference
18th International Working Conference on Business Process Modeling, Development and Support (BPMDS), Essen, Germany, June 12-13, 2017
Date
2017
Record creation date
2017-08-23