000204213 001__ 204213
000204213 005__ 20181205220112.0
000204213 0247_ $$2doi$$a10.5075/epfl-thesis-6488
000204213 02470 $$2urn$$aurn:nbn:ch:bel-epfl-thesis6488-9
000204213 02471 $$2nebis$$a10339838
000204213 037__ $$aTHESIS
000204213 041__ $$aeng
000204213 088__ $$a6488
000204213 245__ $$aBuilding Capabilities for Service Innovation$$bA Multi-Level Perspective on Strategies and Evolution
000204213 269__ $$a2015
000204213 260__ $$aLausanne$$bEPFL$$c2015
000204213 336__ $$aTheses
000204213 502__ $$aProf. R. Seifert (président) ; Prof. C. Tucci (directeur) ; Prof. A. Afuah,  Prof. S. Brusoni,  Prof. M. Gruber (rapporteurs)
000204213 520__ $$aThe service sector is the most dominant sector in every developed economy today. The ability to develop and successfully launch new services is crucial for service organizations to stay competitive and to adapt to the ever-changing conditions of the environment. However, up until now, a mismatch remains between the importance of service innovation for society and the attention given to it in both academia and practice. Existing research has compared the innovative output of service firms with manufacturing firms and found that the difference is one of degree rather than of substance. Studies which focus on the process instead of the output of service innovation, however, are still relatively scarce. This dissertation aims to help close this research gap by examining three service innovation processes in different contexts. First, it offers a theoretical illumination of service innovation with the help of knowledge creation theory. This is beneficial for defining service innovation more precisely. The second study is concerned with the influence of emotional factors on the development of dynamic capabilities in new ventures. It shows that young ventures which are able to deliberately switch between emotional and analytical modes of operation have a higher likelihood of success. The study compares the development of two service-oriented ventures with two product-oriented ones that are part of an accelerator program at the School of Design Thinking at Stanford University. The third paper is concerned with product-service strategies, or Servitization, and the relation to vertical integration and the coordination of innovation in downstream markets. The study shows that the Servitization development, i.e. the vertical integration of manufacturing firms into its users' operation, is a response to the failure of architectural innovation in more flexible buyer-supplier relationships. The study finds four different strategies for the service business of manufacturing firms based on case studies in the mechanical engineering, electrical engineering, and chemical industries. Overall, I am able to show that firms need to be able to build three distinct capabilities to master their service innovation efforts. First, they need to build up a capacity for innovation to gain economies from partial repetition of solutions. Second, firms need to have skills in place to create and manage boundary objects, especially at the client interface. Finally, they need to have capabilities to build up complementarities which help protect revenues from their service innovation initiatives.
000204213 6531_ $$aService Innovation
000204213 6531_ $$aCapabilities
000204213 6531_ $$aInnovation
000204213 6531_ $$aKnowledge Management
000204213 6531_ $$aDynamic Capabilities
000204213 6531_ $$aEntrepreneurship
000204213 6531_ $$aServitization
000204213 6531_ $$aArchitectural Innovation
000204213 6531_ $$aVertical Integration
000204213 6531_ $$aFirm Boundaries
000204213 700__ $$0244310$$avon Vangerow, Andreas Felix$$g187251
000204213 720_2 $$0243638$$aTucci, Christopher$$edir.$$g162370
000204213 8564_ $$s1379651$$uhttps://infoscience.epfl.ch/record/204213/files/EPFL_TH6488.pdf$$yn/a$$zn/a
000204213 909C0 $$0252251$$pCSI$$xU10935
000204213 909CO $$ooai:infoscience.tind.io:204213$$pDOI$$pCDM$$pthesis$$pthesis-bn2018$$qDOI2
000204213 917Z8 $$x108898
000204213 917Z8 $$x108898
000204213 917Z8 $$x108898
000204213 918__ $$aCDM$$cMTEI$$dEDMT
000204213 919__ $$aCSI
000204213 920__ $$a2015-1-16$$b2015
000204213 970__ $$a6488/THESES
000204213 973__ $$aEPFL$$sPUBLISHED
000204213 980__ $$aTHESIS