A multidisciplinary and shared computerized
patient record (CPR) has been progressively
implemented since 2002 for all public hospitals
in the State of Valais, Switzerland. This paper
presents the results of a formal evaluation of
user’s satisfaction made during the deployment
and based on questionnaires and interviews.
According to the results, the major objectives
have been reached: 2/3 of users evaluate posi-
tively the effect of the CPR on access to patient
information as well as improvement of commu-
nication between care providers. The perform-
ance problems are clearly identified, such as
time needed to start the software. These prob-
lems govern the final adoption of the system,
although 90% of users would not get back to
paper. In conclusion, intrinsic quality of the CPR,
such as ergonomics and structure, and technical
aspects such as speed and availability are key
factors for the success of such a deployment.