Modeling an Emergency Service System for a Hospital Network

In this paper we describe a service modeling project done at an IT department that provides IT services to a network of state owned healthcare providers in the state of Vaud in Switzerland. The goal of the project is to un- derstand how to maintain business continuity in the case of a disaster affecting the IT department’s data center. We analyze how to precisely relate the business requirements to the IT operation requirements with the help of the SEAM En- terprise Architecture method. The results are refined service levels and the iden- tification of the required technical architecture.


Published in:
Exploring Services Science, 103, 73-86
Presented at:
Third International Conference on Exploring Service Science, Geneva, Switzerland, February 15-17, 2012
Year:
2012
Publisher:
Berlin, Springer-Verlag Berlin
ISSN:
1865-1348
ISBN:
978-3-642-28226-3
Keywords:
Laboratories:




 Record created 2012-04-26, last modified 2018-03-17

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