Infoscience

Conference paper

Optimal Staffing Plans at Airports

Minimizing operating costs for maintaining ground personnel at airports is a complex problem due to uneven flight activities, passenger service expectations and staffing inflexibilities due to shift durations. In this work, we develop a method to find optimal shift timings that considers non-productive time due to activity changeovers, the mix of full-time and part-time workers and passenger waiting time criteria.

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