Isomerization of a neutral bis-cyclometalated iridium(III) complex has been observed for the first time during the preparation of vacuum-processed organic light-emitting devices (OLEDs) and reproduced in solution. Isolation of the isomer revealed a cis organization of the two pyridine rings of the cyclometalating ligands. Photophysical studies show very similar emission properties of the two isomers. However, due to in situ isomerization, it is only possible to prepare vacuum-processed OLED devices having a mixture of isomers.