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conference paper

Designing Conversational Evaluation Tools

Wambsganss, Thiemo  
•
Zierau, Naim
•
Söllner, Matthias
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Nichols, Jeffrey
November 11, 2022
Proceedings of the ACM on Human-Computer Interaction
ACM on Human-Computer Interaction

Conversational agents (CAs) provide opportunities for improving the interaction in evaluation surveys. To investigate if and how a user-centered conversational evaluation tool impacts users' response quality and their experience, we build EVA - a novel conversational course evaluation tool for educational scenarios. In a field experiment with 128 students, we compared EVA against a static web survey. Our results confirm prior findings from literature about the positive effect of conversational evaluation tools in the domain of education. Second, we then investigate the differences between a voice-based and text-based conversational human-computer interaction of EVA in the same experimental set-up. Against our prior expectation, the students of the voice-based interaction answered with higher information quality but with lower quantity of information compared to the text-based modality. Our findings indicate that using a conversational CA (voice and text-based) results in a higher response quality and user experience compared to a static web survey interface.

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Type
conference paper
DOI
10.1145/3555619
Author(s)
Wambsganss, Thiemo  
Zierau, Naim
Söllner, Matthias
Käser, Tanja  
Koedinger, Kenneth R.
Leimeister, Jan Marco
Editors
Nichols, Jeffrey
Date Issued

2022-11-11

Publisher

ACM

Published in
Proceedings of the ACM on Human-Computer Interaction
Total of pages

28

Volume

6

Issue

CSCW2

Start page

1

End page

27

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
ML4ED  
Event name
ACM on Human-Computer Interaction
Available on Infoscience
January 24, 2023
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/194263
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