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research article

A survey of consumer health question answering systems

Welivita, Anuradha  
•
Pu, Pearl  
November 27, 2023
Ai Magazine

Consumers are increasingly using the web to find answers to their health-related queries. Unfortunately, they often struggle with formulating the questions, further compounded by the burden of having to traverse long documents returned by the search engine to look for reliable answers. To ease these burdens for users, automated consumer health question answering systems try to simulate a human professional by refining the queries and giving the most pertinent answers. This article surveys state-of-the-art approaches, resources, and evaluation methods used for automatic consumer health question answering. We summarize the main achievements in the research community and industry, discuss their strengths and limitations, and finally come up with recommendations to further improve these systems in terms of quality, engagement, and human-likeness.

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Type
research article
DOI
10.1002/aaai.12140
Web of Science ID

WOS:001108866300001

Author(s)
Welivita, Anuradha  
Pu, Pearl  
Date Issued

2023-11-27

Publisher

Amer Assoc Artificial Intell

Published in
Ai Magazine
Volume

44

Issue

4

Start page

482

End page

507

Subjects

Technology

•

Medical Language System

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

Available on Infoscience
February 20, 2024
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/204438
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