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conference paper

From Composites to Service Systems: The Role of Emergence in Service Design

Saxena, Anshuman
•
Wegmann, Alain  
2012
2012 IEEE International Conference on Systems, Man, and Cybernetics (SMC)
IEEE International Conference on Systems, Man, and Cybernetics

Service Design is an engineering endeavor to enrich some aspect of the real world through a man-made artifact. Systems approach to modeling reality is particularly relevant to Service Design as it seeks to explain reality as a composition of functional observations. Nevertheless, its adoption varies from casual interpretations of interconnectedness to citations of non-deducible causality. To establish Systems approach firmly within the domain of Service Design, it is important to provide an unambiguous characterization of the nature of composition that a Systemic view entails. Further, such characterization should be amenable to the development of a formal framework for specifying Services. In this paper, we take a cognitive approach to composition and highlight the difference between composites as structure-unifying integrated-wholes and composites as emergence-revealing systems. We then translate this characterization into a set of visual semantics for expressing a service-oriented view of observed reality.

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