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  4. Rapport with Virtual Agents: What do Human Social Cues and Personality Explain?
 
research article

Rapport with Virtual Agents: What do Human Social Cues and Personality Explain?

Cerekovic, Aleksandra
•
Aran, Oya
•
Gatica-Perez, Daniel  
2017
IEEE Transactions on Affective Computing

Rapport has been recognized as an important aspect of relationship building. While rapport in the context of human-human interaction has been widely studied, how it can be established and maintained in human-agent interaction has been studied only recently. Our study investigates how social cues and personality of a human interacting with an agent can be used for automatic prediction of rapport in this context. We conduct experiments with two emotional virtual agents. Alongside the audio-visual data, we also collect human personality measures and two measures of rapport: self-reported rapport and rapport judged by observers. The social cues, such as turn-taking patterns and facial expressions are extracted from audio-visual data. Our results show that the most significant cues that infer the rapport judgments are the number of turn-taking cues and pauses. We also find that some of the significant social cues related to rapport are similar to those reported in previous psychology literature. We also confirm previous findings on how human personality plays an important role in perceiving the interaction with agents-people who score high in extraversion and agreeableness report higher rapport with both agents. Finally, the rapport prediction results suggest that automatic analysis of social phenomena in human-agent interaction could be a feasible method for agent evaluation.

  • Details
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Type
research article
DOI
10.1109/TAFFC.2016.2545650
Web of Science ID

WOS:000409504500008

Author(s)
Cerekovic, Aleksandra
Aran, Oya
Gatica-Perez, Daniel  
Date Issued

2017

Published in
IEEE Transactions on Affective Computing
Volume

8

Issue

3

Start page

382

End page

395

Subjects

Human-agent interaction

•

rapport prediction

•

human personality

•

nonverbal behavior analysis

•

social signal processing

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
LIDIAP  
Available on Infoscience
June 19, 2016
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/126737
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