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  4. Conversation Analysis at Work: Detection of Conflict in Competitive Discussions through Automatic Turn-Organization Analysis
 
research article

Conversation Analysis at Work: Detection of Conflict in Competitive Discussions through Automatic Turn-Organization Analysis

Pesarin, Anna
•
Cristani, Marco
•
Murino, Vittorio
Show more
2012
Cognitive Processing

This study proposes a semi-automatic approach aimed at detecting conflict in conversations. The approach is based on statistical techniques capable of identifying turn-organization regularities associated with conflict. The only manual step of the process is the segmentation of the conversations into turns (time intervals during which only one person talks) and overlapping speech segments (time intervals during which several persons talk at the same time). The rest of the process takes place automatically and the results show that conflictual exchanges can be detected with Precision and Recall around 70% (the experiments have been performed over 6 h of political debates). The approach brings two main benefits: the first is the possibility of analyzing potentially large amounts of conversational data with a limited effort, the second is that the model parameters provide indications on what turn-regularities are most likely to account for the presence of conflict.

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Type
research article
DOI
10.1007/s10339-011-0417-9
Author(s)
Pesarin, Anna
Cristani, Marco
Murino, Vittorio
Vinciarelli, Alessandro  
Date Issued

2012

Published in
Cognitive Processing
Volume

13

Issue

supplement 2

Start page

533

End page

540

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
LIDIAP  
Available on Infoscience
December 19, 2013
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/98389
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