Timmerer, ChristianEbrahimi, TouradjPereira, Fernando2015-05-292015-05-292015-05-29201510.1109/MC.2015.89https://infoscience.epfl.ch/handle/20.500.14299/114556WOS:000351755000028A convergence of trends is shifting the focus of quality assessment from compliance with system design goals to fulfillment of user needs or expectations in different contexts.text::journal::journal article::research article