How May I Help You? Behavior and Impressions in Hospitality Service Encounters

Muralidhar, SkandaSchmid Mast, MarianneGatica-Perez, Daniel2017-09-192017-09-192017-09-19201710.1145/3136755.3136771https://infoscience.epfl.ch/handle/20.500.14299/140720How May I Help You? Behavior and Impressions in Hospitality Service Encounterstext::conference output::conference proceedings::conference paper