Stathopoulos, AmandaMarcucci, Edoardo2014-01-092014-01-092014-01-09201410.1080/15568318.2012.758449https://infoscience.epfl.ch/handle/20.500.14299/99153WOS:000320863300001Special Issue on Measuring Service Quality and Local Public Transport Performancetext::journal::journal article::research article