Kumar, PremBierlaire, Michel2011-02-072011-02-072011-02-072010https://infoscience.epfl.ch/handle/20.500.14299/64036Minimizing operating costs for maintaining ground personnel at airports is a complex problem due to uneven flight activities, passenger service expectations and staffing inflexibilities due to shift durations. In this work, we develop a method to find optimal shift timings that considers non-productive time due to activity changeovers, the mix of full-time and part-time workers and passenger waiting time criteria.text::conference output::conference paper not in proceedings