Felisberto, CátiaFinger, MatthiasFriedli, BeatKrähenbühl, DanielTrinkner, Urs2005-10-262005-10-262005-10-262005https://infoscience.epfl.ch/handle/20.500.14299/218229Exploring the "last mile" in the Postal Sectortext::conference output::conference paper not in proceedings