When citizens become customers, in the wake of BPR hidden dimensions
2002
Details
Title
When citizens become customers, in the wake of BPR hidden dimensions
Author(s)
Glassey, Olivier ; Rossel, Pierre
Published in
The European Journey of Business Process Reengineering
Date
2002
Note
in: CLAUSEN C. et Koch C. (eds.) The European Journey of Business Process Reengineering -National, Global and Local Shaping of a Commodified Concept
Laboratories
LEM-CDM
Record Appears in
Work produced at EPFL
Journal Articles
Published
Journal Articles
Published
Record creation date
2004-09-07