Beyond Activities: Business Process Models from a Knowledge Management Perspective

When conducting workshops with business people, there is a significant risk to become bogged down in the details of the underlying business process rather than seeing the big picture of the value provided by the process to its stakeholders. In this paper, we describe combination of methods that we use in workshops with business people to entice them to be more creative when thinking about new products and services. These techniques range from top-down value modeling to bottom-up business processmodeling. We bring together knowledge and information management in order to understand what information the stakeholders need that provides value to them.


Editor(s):
Gulden, Jens
Nurcan, Selmin
Reinhartz-Berger, Iris
Guédria, Wided
Bera, Palash
Guerreiro, Sérgio
Fellmann, Michael
Weidlich, Matthias
Published in:
Joint Proceedings of the Radar tracks at the 18th International Working Conference on Business Process Modeling, Development and Support (BPMDS), and the 22nd International Working Conference on Evaluation and Modeling Methods for Systems Analysis and Development (EMMSAD), and the 8th International Workshop on Enterprise Modeling and Information Systems Architectures (EMISA), Vol-1859, 81-89
Presented at:
18th International Working Conference on Business Process Modeling, Development and Support (BPMDS), Essen, Germany, June 12-13, 2017
Year:
2017
Publisher:
http://ceur-ws.org, CEUR Workshop Proceedings
Laboratories:




 Record created 2017-08-23, last modified 2018-03-17

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