A Situated Approach to Systems Based Modeling of Services

Situatedness refers to the imagery that a conceptualization invokes. The image, as a whole, provides the context for interpreting the relevance of the categories revealed in the image. At a basic level of conceptualization, the conceptual relevance of an observed category can be historically inspired, empirically informed, rationally thought, or pragmatically focused. From a service-design perspective, the interest in a given phenomenon is limited to its functional organization, which requires taking an exclusively pragmatic view of the world. In this paper, we propose a role-based approach to modeling categories, which requires service-designers assign functional and non-functional roles to categories by making explicit their interpretation of the conceptual relevance of these categories. Staying aware of the design choices will help the service-designer develop an informed model of observed reality, leading to better alignment between the scope and the purpose of the inquiry.


Published in:
2013 Ieee International Conference On Systems, Man, And Cybernetics (Smc 2013), 4421-4426
Presented at:
IEEE International Conference on Systems, Man, and Cybernetics (SMC), Manchester, ENGLAND, OCT 13-16, 2013
Year:
2013
Publisher:
New York, Ieee
ISSN:
1062-922X
ISBN:
978-1-4799-0652-9
Keywords:
Laboratories:




 Record created 2014-06-02, last modified 2018-03-17


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