000197981 001__ 197981
000197981 005__ 20190316235905.0
000197981 020__ $$a978-989-8565-56-3
000197981 037__ $$aCONF
000197981 245__ $$aValue Map: A Diagnostic Framework to Improve Value Creation and Capture in Service Systems
000197981 269__ $$a2013
000197981 260__ $$bSCITEPRESS - Science and Technology Publications$$c2013$$aBulgaria
000197981 336__ $$aConference Papers
000197981 520__ $$aIn this paper, we introduce a problem structuring method (PSM) called “Value Map”. Value Map is an extension to the Supplier Adopter Relationship Diagram in the Systemic Enterprise Architecture Method (SEAM). Value Map assists in understanding, analysis and design of value creation and capture in service systems. To develop the Value Map, we reviewed the literature that examine value creation and capture particularly in the marketing and microeconomics domains. The literature review helped us to discover and explore the relationships among the important concepts relevant to the processes of value creation and capture. Having identified these concepts and their relationships, we graphically represented them in the form of a conceptual model. The conceptual model provided insights into the structure and the dynamics of value creation and capture and served as a reference point for developing the notational elements and the modeling constructs in the Value Map. We illustrate the applicability of the Value Map by modelling value creation and capture in the service system of a social networking company called Webdoc.
000197981 6531_ $$aModeling
000197981 6531_ $$aProblem Structuring Method (PSM)
000197981 6531_ $$aSEAM
000197981 6531_ $$aService Systems
000197981 6531_ $$aValue Creation and Capture
000197981 6531_ $$aValue Map
000197981 700__ $$0243385$$g188858$$aGolnam, Arash
000197981 700__ $$aViswanthan, Vijay
000197981 700__ $$aMoser, Christa Isolde
000197981 700__ $$0241922$$g112464$$aWegmann, Alain
000197981 7112_ $$dJuly 8-10, 2013$$cNoordwijkerhout, the Netherlands$$aThe 2nd International Symposium on Business Modeling and Software Design
000197981 720_1 $$aShishkov, Boris$$eed.
000197981 773__ $$tProceedings of the Third International Symposium on Business Modeling and Software Design$$q106-120
000197981 8564_ $$uhttps://infoscience.epfl.ch/record/197981/files/Golnam%20et%20al%202013_Value%20Map%20_%20A%20Diagnostic%20Framework%20to%20Improve%20Value%20Creation%20and%20Capture%20in%20Service%20Systems.pdf$$zn/a$$s6525001$$yn/a
000197981 909C0 $$xU10412$$0252193$$pLAMS
000197981 909CO $$ooai:infoscience.tind.io:197981$$qGLOBAL_SET$$pconf$$pIC
000197981 917Z8 $$x188858
000197981 937__ $$aEPFL-CONF-197981
000197981 973__ $$rREVIEWED$$sPUBLISHED$$aEPFL
000197981 980__ $$aCONF