000184656 001__ 184656
000184656 005__ 20180913061806.0
000184656 020__ $$a978-3-642-28226-3
000184656 022__ $$a1865-1348
000184656 02470 $$2ISI$$a000309893100012
000184656 037__ $$aCONF
000184656 245__ $$aModeling Value Creation and Capture in Service Systems
000184656 260__ $$bSpringer-Verlag Berlin$$c2012$$aBerlin
000184656 269__ $$a2012
000184656 300__ $$a15
000184656 336__ $$aConference Papers
000184656 490__ $$aLecture Notes in Business Information Processing
000184656 520__ $$aIn service-dominant (S-D) logicvalue is viewed as being co-created between companies, customers, and other actors within a service system. In order to understand how service systems maintain their viability and competitiveness, two fundamental questions should be addressed: "how is value created for and with the customers in service systems?" and, "how is the value captured by the service provider in service systems?". The first question deals with "value creation" while the second addresses "value capture"in the "service value equation". The extant research mainly focuses on the service design from the value creation perspective. Thereby, there has been little discussion about suppliers' value capture and its trade off with value created for and with service customers. In this paper. adapting a holistic perspective, weintroduce a modeling framework that can assist in the understanding and the analysis of value creation and capture and their interplay in service systems. We illustrate the applicability of our framework by conducting a descriptive case study of the value creation and capture in Amazon service system in the period between 1997-2001.
000184656 6531_ $$aAmazon.com
000184656 6531_ $$amodeling framework
000184656 6531_ $$aservice-dominant (S-D) logic
000184656 6531_ $$aservice systems
000184656 6531_ $$avalue capture
000184656 6531_ $$avalue creation
000184656 700__ $$0243385$$g188858$$aGolnam, Arash
000184656 700__ $$aRitala, Paavo
000184656 700__ $$aViswanathan, Vijay
000184656 700__ $$0241922$$g112464$$aWegmann, Alain
000184656 7112_ $$a3rd International Conference on Exploring Services Sciences
000184656 720_1 $$aSnene, M.$$eed.
000184656 773__ $$j103$$tExploring Services Science$$q155-169
000184656 909C0 $$xU10412$$0252193$$pLAMS
000184656 909CO $$pconf$$pIC$$ooai:infoscience.tind.io:184656
000184656 917Z8 $$x112464
000184656 937__ $$aEPFL-CONF-184656
000184656 973__ $$rREVIEWED$$sPUBLISHED$$aEPFL
000184656 980__ $$aCONF