On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems

This paper explores the contribution of systems modeling to the design and analysis of viability in service systems. We apply a modeling framework called SEAM (Systemic Enterprise Architecture Method) to gain an understanding of how a service system maintains its identity and remains viable in its environment. SEAM embodies theoretical insights from systems science and organizational cybernetics, in particular the viable system model of Stafford Beer. We illustrate the applicability of the framework by modeling the design of viability in a service system.


Published in:
Exploring Services Science, 82, 30-41
Presented at:
2nd International Conference on Exploring Services Science, Geneva, SWITZERLAND, Feb 16-18, 2011
Year:
2011
Publisher:
Springer-Verlag New York, Ms Ingrid Cunningham, 175 Fifth Ave, New York, Ny 10010 Usa
ISBN:
978-3-642-21546-9
Keywords:
Laboratories:




 Record created 2012-06-25, last modified 2018-03-17

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