Modeling an Emergency Service System for a Hospital Network
Wegmann, Alain; Regev, Gil; Viotti, Gilles; Pilet, Pierre-Alain; Vuagniaux, Philippe
2012

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Abstract

In this paper we describe a service modeling project done at an IT department that provides IT services to a network of state owned healthcare providers in the state of Vaud in Switzerland. The goal of the project is to un- derstand how to maintain business continuity in the case of a disaster affecting the IT department’s data center. We analyze how to precisely relate the business requirements to the IT operation requirements with the help of the SEAM En- terprise Architecture method. The results are refined service levels and the iden- tification of the required technical architecture.

Details

Title Modeling an Emergency Service System for a Hospital Network
Author(s) Wegmann, Alain ; Regev, Gil ; Viotti, Gilles ; Pilet, Pierre-Alain ; Vuagniaux, Philippe
Published in Exploring Services Science
Pagination 14
Series Lecture Notes in Business Information Processing, 103
Pages 73-86
Conference Third International Conference on Exploring Service Science, Geneva, Switzerland, February 15-17, 2012
Date 2012
Publisher Berlin, Springer-Verlag Berlin
ISSN 1865-1348
ISBN 978-3-642-28226-3
Keywords
DOI https://doi.org/10.1007/978-3-642-28227-0_6
Other identifier(s) View record in Web of Science
Laboratories LAMS
Record Appears in Scientific production and competences > I&C - School of Computer and Communication Sciences > IINFCOM > LAMS - Systemic Enterprise Architecture Methodology Laboratory
Peer-reviewed publications
Conference Papers
Work produced at EPFL
Published
Record creation date 2012-04-26

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