On Viable Service Systems: Developing a Modeling Framework for Analysis of Viability in Service Systems

This paper explores the contribution of systems modeling to the design and analysis of viability in service systems. We apply a modeling framework called SEAM (Systemic Enterprise Architecture Method) to gain an understanding of how a service system maintains its identity and remains viable in its environment. SEAM embodies theoretical insights from systems science and organizational cybernetics, in particular the viable system model of Stafford Beer. We illustrate the applicability of the framework by modeling the design of viability in a service system.


Editor(s):
Snene, Mehdi Ralyté, Jolita Morin, Jean-Henry
Published in:
Proceedings of the 2nd International Conference on Exploring Services Sciences, 30-41
Presented at:
2nd International Conference on Exploring Services Sciences, Geneva, Switzerland
Year:
2010
Publisher:
Springer
Keywords:
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 Record created 2011-10-19, last modified 2018-09-13

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