000169638 001__ 169638
000169638 005__ 20190316235221.0
000169638 037__ $$aARTICLE
000169638 245__ $$aA Modeling Framework for Analyzing the Viability of Service Systems
000169638 269__ $$a2011
000169638 260__ $$c2011
000169638 336__ $$aJournal Articles
000169638 520__ $$aRecent research has explored the principles of service system viability based on systems inquiry invoking perspectives from Systems Theory and Cybernetics in particular Stafford Beer’s viable systems model (VSM). However based on Banathy & Jenlink (2004), Systems inquiry encompasses more than just Systems Theory and includes domains such as Systems Methodology and Systems Philosophy. Building on the extant literature, our work has the following particularities: 1) it is based on an explicit systems philosophy in which we explicitly define what we view as viability and, 2) it involves a systems methodological approach to either analyze the viability of a service system or to design a viable service system. This is achieved by means of applying a systems modeling technique called SEAM (Systemic Enterprise Architecture Method). SEAM rests upon systemic principles and embodies conceptualizations from VSM. We apply SEAM to concretely model a utility company in Geneva, Switzerland in order to gain an understanding of how a service system maintains its identity and remains viable in its environment.
000169638 6531_ $$aSEAM
000169638 6531_ $$aSystems Methodology
000169638 6531_ $$aSystems Theory
000169638 6531_ $$aSystem Philosophy
000169638 6531_ $$aViable Service Systems
000169638 6531_ $$aViable System Model
000169638 700__ $$0243385$$aGolnam, Arash$$g188858
000169638 700__ $$0243384$$aRegev, Gil$$g113300
000169638 700__ $$0241922$$aWegmann, Alain$$g112464
000169638 773__ $$j2$$k3$$q51-64$$tInternational Journal of Service Science, Management, Engineering, and Technology
000169638 8560_ $$farash.golnam@epfl.ch
000169638 8564_ $$s3510586$$uhttps://infoscience.epfl.ch/record/169638/files/Golnam%20et%20al%20_2011_Viable%20Service%20Systems.pdf
000169638 8564_ $$s3140680$$uhttps://infoscience.epfl.ch/record/169638/files/Golnam%20et%20al%20_2011_Viable%20Service%20Systems.pdf?subformat=pdfa$$xpdfa
000169638 909C0 $$0252193$$pLAMS$$xU10412
000169638 909CO $$ooai:infoscience.tind.io:169638$$pIC$$particle$$qGLOBAL_SET
000169638 917Z8 $$x188858
000169638 917Z8 $$x148230
000169638 937__ $$aEPFL-ARTICLE-169638
000169638 973__ $$aEPFL$$rREVIEWED$$sPUBLISHED
000169638 980__ $$aARTICLE