Service Systems and Value Modeling from an Appreciative System Perspective

Since its inception Service Science has created a substantial body of knowledge about services and their provision. Most notably, the concept of Service System was defined in order to describe the co-creation of value by the service provider and customer. We introduce the concept of Appreciative System defined by Vickers in the study of the way individuals and organizations apprehend and act on their environment. We show how the appreciative system concept can be applied to a service system model with the SEAM enterprise architecture method.


Publié dans:
Exploring Services Science, 82, 146-157
Présenté à:
Second International Conference on Exploring Services Sciences, Geneva Switzerland, 16-18 February 2011
Année
2011
Publisher:
Springer-Verlag New York, Ms Ingrid Cunningham, 175 Fifth Ave, New York, Ny 10010 Usa
ISBN:
978-3-642-21546-9
Laboratoires:




 Notice créée le 2011-03-01, modifiée le 2019-03-16

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