000163961 001__ 163961
000163961 005__ 20190316235041.0
000163961 020__ $$a978-3-642-21546-9
000163961 02470 $$2ISI$$a000302191700012
000163961 037__ $$aCONF
000163961 041__ $$aeng
000163961 245__ $$aService Systems and Value Modeling from an Appreciative System Perspective
000163961 269__ $$a2011
000163961 260__ $$bSpringer-Verlag New York, Ms Ingrid Cunningham, 175 Fifth Ave, New York, Ny 10010 Usa$$c2011
000163961 336__ $$aConference Papers
000163961 490__ $$aLecture Notes in Business Information Processing
000163961 520__ $$aSince its inception Service Science has created a substantial body of knowledge about services and their provision. Most notably, the concept of Service System was defined in order to describe the co-creation of value by the service provider and customer. We introduce the concept of Appreciative System defined by Vickers in the study of the way individuals and organizations apprehend and act on their environment. We show how the appreciative system concept can be applied to a service system model with the SEAM enterprise architecture method.
000163961 700__ $$0243384$$aRegev, Gil$$g113300
000163961 700__ $$aHayard, Olivier
000163961 700__ $$0241922$$aWegmann, Alain$$g112464
000163961 7112_ $$aSecond International Conference on Exploring Services Sciences$$cGeneva Switzerland$$d16-18 February 2011
000163961 773__ $$j82$$q146-157$$tExploring Services Science
000163961 8564_ $$s1135572$$uhttps://infoscience.epfl.ch/record/163961/files/Regev%20Hayard%20Wegmann%20IESS1_1%20Public.pdf$$yn/a$$zn/a
000163961 909C0 $$0252193$$pLAMS$$xU10412
000163961 909CO $$ooai:infoscience.tind.io:163961$$pconf$$pIC$$qGLOBAL_SET
000163961 917Z8 $$x113300
000163961 917Z8 $$x113300
000163961 937__ $$aEPFL-CONF-163961
000163961 973__ $$aEPFL$$rREVIEWED$$sPUBLISHED
000163961 980__ $$aCONF