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000148514 005__ 20190316234804.0
000148514 02470 $$2ISI$$a000282909400012
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000148514 245__ $$aSystemic Service Design: Aligning Value and Implementation
000148514 260__ $$bSpringer$$c2010
000148514 269__ $$a2010
000148514 336__ $$aConference Papers
000148514 490__ $$aLecture Notes in Business Information Processing
000148514 520__ $$aThe promise of service orientation is that it enables an organization to prosper by delivering continuous value to customers. This prosperity is of strategic value to the organization. There is value in service orientation for both the organization and its customers. We call these two values, customer value and strategic value. When designing a service it is necessary to align both value propositions with the service building blocks. We propose to use a systemic method where whole and composite reasoning are interleaved on both the organizational and functional dimensions. We begin by producing an as-is model that describes how customer value is delivered by a set of actors and the responsibility of each actor. Improvement opportunities are identified in terms of customer value and strategic value to the organization. A to-be model is built that specifies the new interaction between actors and their new responsibilities. The method is illustrated with an example.
000148514 6531_ $$aService Design
000148514 6531_ $$aService Implementation
000148514 6531_ $$aSEAM
000148514 6531_ $$aAmazon.com
000148514 700__ $$0243385$$aGolnam, Arash$$g188858
000148514 700__ $$0243384$$aRegev, Gil$$g113300
000148514 700__ $$aRamboz, Julien
000148514 700__ $$aLaprade, Philippe
000148514 700__ $$0241922$$aWegmann, Alain$$g112464
000148514 7112_ $$aFirst International Conference on Exploring Services Sciences$$cGeneva, Switzerland$$d17-19 February, 2010
000148514 720_1 $$aMorin, Jean-Henry
000148514 720_1 $$aRalyté, Jolita
000148514 720_1 $$aSnene, Mehdi
000148514 773__ $$q150-164$$tProceedings of First International Conference on Exploring Services Sciences
000148514 8560_ $$fgil.regev@epfl.ch
000148514 8564_ $$s452668$$uhttps://infoscience.epfl.ch/record/148514/files/Systemic%20Service%20Design%20Aligning%20Value%20and%20Implementation%20-%20Camera%20Ready%20Version.pdf$$yn/a$$zn/a
000148514 909C0 $$0252193$$pLAMS$$xU10412
000148514 909CO $$ooai:infoscience.tind.io:148514$$pconf$$pIC$$qGLOBAL_SET
000148514 917Z8 $$x188858
000148514 917Z8 $$x188858
000148514 937__ $$aEPFL-CONF-148514
000148514 973__ $$aEPFL$$rREVIEWED
000148514 980__ $$aCONF