000126295 001__ 126295
000126295 005__ 20190316234329.0
000126295 02470 $$2ISI$$a000267131700002
000126295 037__ $$aCONF
000126295 245__ $$aSpecifying Services for ITIL Service Management
000126295 260__ $$c2008
000126295 269__ $$a2008
000126295 336__ $$aConference Papers
000126295 520__ $$aThe Information Technology Infrastructure Library (ITIL) is a collection of best practices for the management of IT services. ITIL helps organizations to become aware of the business value their IT services provide to internal and external stakeholders. Understanding this value is crucial to the definition of Service Level Agreements (SLA) between an IT department and its stakeholders. However, it is not ITIL’s objective to define how this value is to be elicited from stakeholders. This creates an opportunity for the use of RE methods in businesses. This paper describes the main principles of ITIL Service Management and illustrates how the SEAM RE method can contribute to the definition of an SLA by modeling the service provided by an IT departments, the stakeholders of this service and the value the stakeholders expect from this service. A real industrial example is presented and analyzed.
000126295 6531_ $$aEnterprise Architecture
000126295 6531_ $$aService Management
000126295 6531_ $$aITIL
000126295 6531_ $$aSystem
000126295 6531_ $$aThinking
000126295 6531_ $$aRequirements Engineering
000126295 700__ $$0241922$$aWegmann, Alain$$g112464
000126295 700__ $$0243384$$aRegev, Gil$$g113300
000126295 700__ $$aGarret, Georges-Antoine
000126295 700__ $$aMarechal, Francois
000126295 7112_ $$aThe International Workshop on Service-Oriented Computing Consequences for Engineering Requirements (SOCCER'08) in the 16th IEEE International Requirements Engineering Conference (RE’08)$$cBarcleona$$dSeptember 08-12, 2008
000126295 8564_ $$uhttp://home.dei.polimi.it/baresi/soccer08/$$zURL
000126295 8564_ $$s369705$$uhttps://infoscience.epfl.ch/record/126295/files/Wegmann_et_al-ITIL-SOCCER08.pdf$$zn/a
000126295 909C0 $$0252193$$pLAMS$$xU10412
000126295 909CO $$ooai:infoscience.tind.io:126295$$pconf$$pIC$$qGLOBAL_SET
000126295 937__ $$aLAMS-CONF-2008-017
000126295 973__ $$aEPFL$$rREVIEWED$$sPUBLISHED
000126295 980__ $$aCONF