Repository logo

Infoscience

  • English
  • French
Log In
Logo EPFL, École polytechnique fédérale de Lausanne

Infoscience

  • English
  • French
Log In
  1. Home
  2. Academic and Research Output
  3. Conferences, Workshops, Symposiums, and Seminars
  4. Service Systems and Value Modeling from an Appreciative System Perspective
 
conference paper

Service Systems and Value Modeling from an Appreciative System Perspective

Regev, Gil  
•
Hayard, Olivier
•
Wegmann, Alain  
2011
Exploring Services Science
Second International Conference on Exploring Services Sciences

Since its inception Service Science has created a substantial body of knowledge about services and their provision. Most notably, the concept of Service System was defined in order to describe the co-creation of value by the service provider and customer. We introduce the concept of Appreciative System defined by Vickers in the study of the way individuals and organizations apprehend and act on their environment. We show how the appreciative system concept can be applied to a service system model with the SEAM enterprise architecture method.

  • Files
  • Details
  • Metrics
Loading...
Thumbnail Image
Name

Regev Hayard Wegmann IESS1_1 Public.pdf

Access type

openaccess

Size

1.08 MB

Format

Adobe PDF

Checksum (MD5)

78271e87a86244984badb32cadfc6aa4

Logo EPFL, École polytechnique fédérale de Lausanne
  • Contact
  • infoscience@epfl.ch

  • Follow us on Facebook
  • Follow us on Instagram
  • Follow us on LinkedIn
  • Follow us on X
  • Follow us on Youtube
AccessibilityLegal noticePrivacy policyCookie settingsEnd User AgreementGet helpFeedback

Infoscience is a service managed and provided by the Library and IT Services of EPFL. © EPFL, tous droits réservés