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  4. The impact of personality in using technology to ask and offer help: the experience of the Chatbot "UC - Paraguay"
 
conference paper

The impact of personality in using technology to ask and offer help: the experience of the Chatbot "UC - Paraguay"

Zarza, Jose Luis
•
Hume, Alethia
•
Cernuzzi, Luca
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January 1, 2021
2021 Xlvii Latin American Computing Conference (Clei 2021)
47th Latin American Computing Conference (CLEI)

In the context of the project "WeNet: Internet of us" we are studying the role of diversity in relation to Internet-mediated social interactions. In this paper, in particular, we analyze a possible relationship between personality aspects and social interaction mediated by digital platforms. More specifically, we rely on the five personality traits (Extraversion, Agreeableness, Conscientiousness, Emotional Stability and Openness to Experience), commonly referred to as "Big-five", and associate them to automatically extracted behavioral characteristics derived from the experience of using a Chatbot for a closed community of students at the Universidad Catolica "Nuestra Senora de la Asuncion" (UC). The personality data comes from a self-report made by the users through questionnaires. The main results show very positive appraisals about the use of the Chatbot in terms of user experience and its main functionalities. As for the role of personality in relation to the main use of the Chatbot, although further experience is required to confirm trends, the results suggest that there are some correlations between some of the five personality traits and the length of questions and answers as well as the selection of best answers.

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Type
conference paper
DOI
10.1109/CLEI53233.2021.9640147
Web of Science ID

WOS:000836276100061

Author(s)
Zarza, Jose Luis
Hume, Alethia
Cernuzzi, Luca
Gatica-Perez, Daniel  
Bison, Ivano
Date Issued

2021-01-01

Publisher

IEEE

Publisher place

New York

Published in
2021 Xlvii Latin American Computing Conference (Clei 2021)
ISBN of the book

978-1-6654-9503-5

Subjects

Computer Science, Information Systems

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Computer Science, Interdisciplinary Applications

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Computer Science, Software Engineering

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Computer Science

•

diversity

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social interaction

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personality

•

big-five

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chatbot

•

acceptance

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
LIDIAP  
Event nameEvent placeEvent date
47th Latin American Computing Conference (CLEI)

Cartago, COSTA RICA

Oct 25-29, 2021

Available on Infoscience
August 29, 2022
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/190352
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