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research article

Assessing the readiness of municipalities for digital process innovation

Duygan, Mert  
•
Fischer, Manuel
•
Ingold, Karin
February 1, 2023
Technology In Society

Pre-adoption phases of innovation are understudied in the innovation literature. This article addresses preadoption phases of innovation by running a prospective analysis. We assess the readiness of municipalities for the adoption of a digital tool that brings about process innovation concerning stakeholder management. Through an online survey, we elicit the public managers' attitudes and their adoption expectation towards the tool. By drawing on insights from Diffusion of Innovation Theory and Theory of Planned Behaviour, we investigate which attributes of innovation along with managerial, organisational and environmental factors, contribute to a favourable attitude and an increased likelihood of innovation adoption. Our analysis reveals that while the perceived attributes of innovation such as its relative advantage and compatibility are major determinants of attitude formation and adoption expectation, pro-digitalisation beliefs, innovation-oriented organisational culture and environmental context factors such as high population and rates of new residential growth are critical in translation of positive attitudes to increased likelihood of adoption. Hence, in addition to perceived attributes of innovation and managerial characteristics, our findings also highlight the importance of organisational and environmental factors to the adoption expectation, and thus provide a more nuanced understanding of preadoption phases of innovation.

  • Details
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Type
research article
DOI
10.1016/j.techsoc.2022.102179
Web of Science ID

WOS:000930746600008

Author(s)
Duygan, Mert  
Fischer, Manuel
Ingold, Karin
Date Issued

2023-02-01

Publisher

ELSEVIER SCI LTD

Published in
Technology In Society
Volume

72

Subjects

Social Issues

•

Social Sciences, Interdisciplinary

•

Social Sciences - Other Topics

•

digitalisation

•

innovation adoption

•

pre-adoption phases

•

municipalities

•

diffusion of innovations

•

theory of planned behaviour

•

e-government

•

empirical-analysis

•

public management

•

adoption

•

internet

•

smart

•

organizations

•

diffusion

•

cities

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
HERUS  
Available on Infoscience
March 13, 2023
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/195786
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