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  4. Key Qualities of Conversational Recommender Systems: From Users' Perspective
 
conference paper

Key Qualities of Conversational Recommender Systems: From Users' Perspective

Jin, Yucheng
•
Chen, Li
•
Cai, Wanling
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January 1, 2021
Proceedings Of The 9Th International User Modeling, Adaptation And Personalization Human-Agent Interaction, Hai 2021
9th International Conference on User Modeling, Adaptation and Personalization Human-Agent Interaction (HAI)

An increasing number of recommender systems enable conversational interaction to enhance the system's overall user experience (UX). However, it is unclear what qualities of a conversational recommender system (CRS) are essential to determine the success of a CRS. This paper presents a model to capture the key qualities of conversational recommender systems and their related user experience aspects. Our model incorporates the characteristics of conversations (such as adaptability, understanding, response quality, rapport, humanness, etc.) in four major user experience dimensions of the recommender system: User Perceived Qualities, User Belief, User Attitudes, and Behavioral Intentions. Following the psychometric modeling method, we validate the combined metrics using the data collected from an online user study of a conversational music recommender system. The user study results 1) support the consistency, validity, and reliability of the model that identifies seven key qualities of a CRS; and 2) reveal how conversation constructs interact with recommendation constructs to influence the overall user experience of a CRS. We believe that the key qualities identified in the model help practitioners design and evaluate conversational recommender systems.

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Type
conference paper
DOI
10.1145/3472307.3484164
Web of Science ID

WOS:001157536800013

Author(s)
Jin, Yucheng

Hong Kong Baptist University

Chen, Li

Hong Kong Baptist University

Cai, Wanling

Hong Kong Baptist University

Pu, Pearl  

École Polytechnique Fédérale de Lausanne

Date Issued

2021-01-01

Publisher

Assoc Computing Machinery

Publisher place

NEW YORK

Published in
Proceedings Of The 9Th International User Modeling, Adaptation And Personalization Human-Agent Interaction, Hai 2021
ISBN of the book

978-1-4503-8620-3

Start page

93

End page

102

Subjects

Recommender systems

•

conversational recommender systems

•

user experience

•

questionnaire

•

user-centric evaluation.

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
GR-PU  
Event nameEvent acronymEvent placeEvent date
9th International Conference on User Modeling, Adaptation and Personalization Human-Agent Interaction (HAI)

ELECTR NETWORK

2021-11-09 - 2021-11-11

Available on Infoscience
January 31, 2025
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/246144
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