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journal article
When citizens become customers, in the wake of BPR hidden dimensions
Glassey, Olivier
•
Rossel, Pierre
Type
journal article
Authors
Glassey, Olivier
•
Rossel, Pierre
Publication date
2002
Note
in: CLAUSEN C. et Koch C. (eds.) The European Journey of Business Process Reengineering -National, Global and Local Shaping of a Commodified Concept
Peer reviewed
NON-REVIEWED
EPFL units
Available on Infoscience
September 7, 2004
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