In 2015, Germany entered what would later become known as the 'refugee crisis'. The Willkommenskultur (welcoming culture) trope gained political prominence and met with signifi cant challenges. In this article, we focus on a series of encounters in Berlin, bringing together refugee newcomers, migrants, activists and anthropologists. As we thought and wrote together about shared experiences, we discovered the limitations of the normative assumptions of refugee work. One aim of this article is to destabilise terms such as refugee, refugee work, success and failure with our engagements in the aftermath of the 'crisis'. Refugee work is not exclusively humanitarian aid directed towards the alleviation of suffering but includes being and doing together. Through productive failures and emergent lessons, the collaboration enhanced our understandings of social categories and the role of anthropology.