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  4. T-RECS: a Transformer-based Recommender Generating Textual Explanations and Integrating Unsupervised Language-based Critiquing
 
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T-RECS: a Transformer-based Recommender Generating Textual Explanations and Integrating Unsupervised Language-based Critiquing

Antognini, Diego Matteo  
•
Musat, Claudiu-Cristian  
•
Faltings, Boi  
January 12, 2022

Supporting recommendations with personalized and relevant explanations increases trust and perceived quality, and helps users make better decisions. Prior work attempted to generate a synthetic review or review segment as an explanation, but they were not judged convincing in evaluations by human users. We propose T-RECS, a multi-task learning Transformer-based model that jointly performs recommendation with textual explanations using a novel multi-aspect masking technique. We show that human users significantly prefer the justifications generated by T-RECS than those generated by state-of-the-art techniques. At the same time, experiments on two datasets show that T-RECS slightly improves on the recommendation performance of strong state-of-the-art baselines. Another feature of T-RECS is that it allows users to react to a recommendation by critiquing the textual explanation. The system updates its user model and the resulting recommendations according to the critique. This is based on a novel unsupervised critiquing method for single- and multi-step critiquing with textual explanations. Experiments on two real-world datasets show that T-RECS is the first to obtain good performance in adapting to the preferences expressed in multi-step critiquing.

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Type
report
Author(s)
Antognini, Diego Matteo  
Musat, Claudiu-Cristian  
Faltings, Boi  
Date Issued

2022-01-12

Total of pages

15

Editorial or Peer reviewed

NON-REVIEWED

Written at

EPFL

EPFL units
LIA  
Available on Infoscience
February 7, 2023
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/194668
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