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  4. PokeME: Applying Context-Driven Notifications to Increase Worker Engagement in Mobile Crowd-Sourcing
 
conference paper

PokeME: Applying Context-Driven Notifications to Increase Worker Engagement in Mobile Crowd-Sourcing

Kandappu, Thivya
•
Mehrotra, Abhinav
•
Misra, Archan
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March 18, 2020
CHIIR '20: Proceedings of the 2020 Conference on Human Information Interaction and Retrieval
ACM SIGIR Conference on Human Information Interaction and Retrieval (CHIIR)

In mobile crowd-sourcing systems, simply relying on people to opportunistically select and perform tasks typically leads to drawbacks such as low task acceptance/completion rates and undesirable spatial skews. In this paper, we utilize data from TASKer, a campus-based mobile crowd-sourcing platform, to empirically study and discover whether and how various context-aware notification strategies can help overcome such drawbacks. We first study worker interactions, in the absence of any notifications, to discover some spatio-temporal properties of task acceptance and completion. Based on these insights, we then experimentally demonstrate the effectiveness of two novel, non-personal, context-driven notification strategies, comparing the outcomes to two different baselines (no-notification and random-notification). Finally, using the data from the random-notification mechanism, we derive a classification model, incorporating several novel contextual features, that can predict a worker's responsiveness to notifications with high accuracy. Our work extends the crowd-sourcing literature by emphasizing the power of smart notifications for greater worker engagement.

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