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conference paper

Trust Indicators and Explainable AI: A Study on User Perceptions

Ribes, Delphine  
•
Henchoz, Nicolas  
•
Portier, Hélène  
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May 14, 2021
Human-Computer Interaction – INTERACT 2021
18th IFIP TC 13 International Conference

Nowadays, search engines, social media or news aggregators are the preferred services for news access. Aggregation is mostly based on artificial intelligence technologies raising a new challenge: Trust has been ranked as the most important factor for media business. This paper reports findings of a study evaluating the influence of manipulations of interface design and information provided in the context of eXplainable Artificial Intelligence (XAI) on user perception and in the context of news content aggregators. In an experimental online study, various layouts and scenarios have been developed, implemented and tested with 266 participants. Measures of trust, understanding and preference were recorded. Results showed no influence of the factors on trust. However, data indicates that the influence of the layout, for example implicit integration of media source through layout structuration has a significant effect on perceived importance to cite the source of a media. Moreover, the amount of information presented to explain the AI showed a negative influence on user understanding. This highlights the importance and difficulty of making XAI understandable for its users.

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Type
conference paper
DOI
10.1007/978-3-030-85616-8_39
Author(s)
Ribes, Delphine  
Henchoz, Nicolas  
Portier, Hélène  
Defayes, Lara  
Phan, Thanh-Trung  
Gatica-Perez, Daniel  
Sonderegger, Andreas
Date Issued

2021-05-14

Publisher

Springer

Published in
Human-Computer Interaction – INTERACT 2021
ISBN of the book

78-3-030856-16-8

Series title/Series vol.

Lecture Notes in Computer Science; 12933

Start page

662

End page

671

Subjects

Trust indicators

•

Fake news

•

Transparency Design

•

Explainable AI

•

XAI

•

Understandable AI

Editorial or Peer reviewed

REVIEWED

Written at

EPFL

EPFL units
EPFL-ECAL-L  
Event nameEvent placeEvent date
18th IFIP TC 13 International Conference

Bari, Italy

30 August - 3 September, 2021

Available on Infoscience
August 30, 2021
Use this identifier to reference this record
https://infoscience.epfl.ch/handle/20.500.14299/181062
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